Returns Policy

Welcome to Workwear Online Shop. We want you to be completely satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds to provide you with a clear understanding of your rights as a customer.

1. Returns and Exchanges:
   1. Eligibility:
      • We accept returns and exchanges within 14 days from the date of purchase.
      • To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
   2. Non-Eligible Items:
      • Personalized or customized items
      • Clearance or Final sale items
      • Products which have hygiene/cross contamination issues
      • Items damaged or altered after delivery
   3. Return Process:
      • Please complete our online request for return or exchange which can be found here.
      • Please complete the online form and provide your order number, the item(s) you wish to return, and the reason for the return.
   4. Return Shipping:
      • Customers are responsible for return shipping costs unless the return is due to our error or a warranty claim / defective product.
      • We recommend using a standard trackable shipping service for your return.
2. Refunds:
   1. Refund Eligibility
      • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
      • Refunds are processed for eligible items, excluding shipping costs.
   2. Refund Method:
      • Refunds are issued to the original payment method used for the purchase.
   3. Refund Timing
      • Refunds are processed once items(s) have been received and inspected. Please allow 7 business days for the refund to be processed and reflected in your account.
3. Exchanges:
   1. Exchange Process:
      • If you received an item and wish to exchange for a different size or style please complete our on returns form and please state what size and style you wish to exchange for. Our online returns and exchange form can be found here.
   2. Warranty / Defective Exchange Process:
      • If you received a defective or damaged item, please contact our customer service team to arrange an exchange.
      • Please provide details of the issue, your original order details and we will guide you through the exchange process.
4. Damaged or Defective Items:
   1. Reporting Damage:
      • Report any damaged or defective items within 3 days of receiving your order.
      • Please include clear photos of the damaged or defective product and packaging.
   2. Resolution:
      • We will assess the issue and, if applicable, provide a replacement or issue a refund.
5. Contact Us:

   If you have any questions or concerns regarding our return and refund policy, please contact us at customerservices@workwearonlineshop.co.uk

6. Changes to this Policy

   We reserve the right to update or modify this Return and Refund Policy at any time. Please check our website for the latest version. Your continued use of our website indicates your acceptance of any changes.